Terms of service
Version: V5
Effective date: 20/02/2026
1. Identity and contact
FruCare BV
Jozef Van Esschestraat 38, 2860 Sint-Katelijne-Waver, Belgium
VAT: BE1031805034
E-mail: office@frucare.shop
Tel: +32 (0) 15 45 14 00
Website: www.frucare.shop
2. Scope and acceptance
These general terms and conditions apply to all offers, orders, deliveries, services and invoices of FruCare, whether the order is placed via the webshop, e-mail, phone or WhatsApp, unless agreed otherwise in writing.
The terms and conditions can be consulted on the website and, before placing an order via the webshop, via the link in the checkout.
By placing, confirming and or paying an order, the customer acknowledges that they have been able to review these general terms and conditions prior to purchase, and accepts them.
Deviations or special arrangements are only valid if confirmed in writing by FruCare.
3. Product information
FruCare describes and photographs products and packaging as accurately as possible. Minor deviations in color, shape, weight or appearance may occur because the products are (partly) natural. Packaging may change without prior notice.
4. Orders
An order is final once it has been confirmed by FruCare (via webshop confirmation, e-mail or message).
FruCare may refuse or cancel an order in case of suspected pricing errors, fraud, unavailability or force majeure. If payment has already been made, the paid amount will be refunded.
5. Prices, VAT and costs
Prices are shown in euros, or in the customer’s selected currency where applicable. It is clearly stated per channel or document whether prices include or exclude VAT.
Any delivery costs or other costs are shown separately during checkout or on the offer or invoice.
VAT is applied in accordance with the applicable regulations at the time of invoicing, taking into account the delivery country and customer type. For intra-Community deliveries to a professional customer with a valid VAT number, 0 percent VAT may be applied in accordance with the applicable rules.
6. Invoicing, disputes and payment terms
Invoices are payable using the payment details stated on the invoice.
Disputing invoices
Any dispute of an invoice must be submitted in writing and with reasons within 14 calendar days of the invoice date, without prejudice to mandatory law.
The dispute period for invoices is separate from notifications of damage, missing goods or incorrect goods upon delivery, see article 8.
Payment terms
B2C (consumers)
Payment is in principle made immediately via the available payment methods. Any deviation is only possible exceptionally and only with written agreement.
B2B (professionals)
Unless expressly agreed otherwise, immediate payment applies, including via the webshop. If expressly agreed, the payment term stated on the invoice applies, standard 15 days, maximum 30 days.
7. Late payment
B2C (consumers), only if payment by invoice was exceptionally allowed
The first payment reminder is free of charge and in writing.
After sending this reminder, a waiting period of 14 calendar days applies during which no compensation or late payment interest is charged. This period starts in accordance with the applicable rules, in practice:
- for electronic sending, the day after sending
- for postal sending, the third working day after sending
If payment remains outstanding after this period, we may, to the extent legally permitted and to the extent provided for, charge:
1, Fixed compensation pursuant to Book XIX WER (art. XIX.4), with maxima
- 20 euros for an outstanding amount ≤ 150 euros
- 30 euros + 10% on the tranche from 150.01 euros up to 500 euros
- 65 euros + 5% on the tranche above 500 euros, with a maximum of 2,000 euros
2, Late payment interest within the legal framework
The interest rate is not higher than the reference interest rate + 8 percentage points as referred to in art. 5 of the law of 02/08/2002. The legally applicable percentage at that time is applied to the outstanding balance.
B2B (professionals)
In case of non-payment on the due date, the following are due by operation of law: statutory late payment interest pursuant to the law on payment arrears in commercial transactions (Law of 02/08/2002), plus a fixed collection fee of 40 euros per invoice, and any additional reasonable collection costs where applicable.
In case of non-payment of one invoice, FruCare may declare all outstanding amounts immediately due and payable.
8. Delivery, force majeure and notification periods
Delivery times are indicative. Delay caused by the carrier or force majeure does not entitle the customer to compensation.
Visible damage, missing goods or incorrect goods must be reported within 48 hours after receipt, or after delivery according to track and trace, with photos and a clear description.
Hidden defects that only become apparent upon opening or use must be reported within a reasonable period after discovery.
9. Returns caused by the customer
If a shipment is returned due to the customer’s actions (for example incorrect or incomplete address, not collected, refused, not reachable), FruCare will initially handle the return.
FruCare may charge the actual costs resulting from this to the customer where this is reasonably attributable to the customer, including return transport, reshipment, and any replacement or loss of value of products damaged during transport. Reshipment will only take place after payment of these costs.
A refusal or failure to collect does not automatically count as withdrawal, withdrawal must be explicitly communicated.
10. Right of withdrawal, returns and non-conformity
B2C right of withdrawal (distance purchase)
The consumer may withdraw within 14 days after receipt and return the goods in accordance with the instructions.
In case of withdrawal, the consumer bears the direct return costs, unless agreed otherwise or if the consumer was not properly informed in advance.
In case of a correct withdrawal, FruCare will refund the purchase amount, as well as the standard delivery cost of the outbound shipment, not any extra cost for express shipping.
Exceptions (hygiene and food safety)
Goods that cannot be returned for hygiene or food safety reasons and whose seal has been broken are not eligible for withdrawal.
B2B returns
B2B returns are only possible if expressly agreed or in case of non-conforming delivery.
For everyone, quality issues and errors (non-conformity)
In case of an error, damage or quality issue, you can report this via office@frucare.shop with photos, lot number and explanation.
FruCare will assess this and provide, depending on the situation, a replacement, credit note, refund or another appropriate solution. If it concerns non-conformity, any return costs will be borne by FruCare and, if needed, organised by FruCare.
11. Statutory warranty (consumers, non-food)
For non-food consumer products, the statutory warranty of 2 years applies, in accordance with mandatory consumer law.
12. Liability
FruCare is not liable for indirect damage (such as loss of profit or consequential damage), except in case of intent or gross negligence.
Liability is in any event limited to the amount of the relevant order or invoice.
13. Retention of title
Delivered goods remain the property of FruCare until full payment of all amounts due.
14. Privacy
Personal data is processed in accordance with FruCare’s privacy policy, available on the website.
15. Applicable law and competent court
Belgian law applies.
For B2B disputes, the courts of the judicial district of Mechelen have jurisdiction.
For B2C, jurisdiction rules follow mandatory consumer law.
16. Contact and changes
FruCare may change these terms and conditions. The most recent version applies to new orders and is available on the website.
Contact: office@frucare.shop, +32 (0) 15 45 14 00